We uploaded three product screenshots to our ChatGPT business profile. They were cropped to squares, the widest lost its sides, and the cover showed sample brand names from a demo workspace.
Neither problem was visible in the editor until we looked at the preview. Business Hub doesn’t state a size, a shape, or a limit on the Photos tab. It just crops.
This guide covers how the cropping works, the file limits we found, and what to upload instead.
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How ChatGPT displays photos
Photos appear as square tiles, cropped from the centre to fill the square. In the desktop profile preview, each tile was 320 by 320 pixels.
That has one consequence that matters: anything near the left or right edge of a wide image disappears. A dashboard screenshot loses its sidebar. A storefront photo loses the sign if the sign is off to one side.
Three more behaviors:
- The first photo is the cover. Arrows reorder photos, and a bin icon deletes one.
- There’s no logo field in the editor. If you want your logo on the profile, add it as a photo.
- Photo changes need Submit. The other tabs use Save. We assume that leaving without clicking Submit loses the change, though we didn’t test it.
Sizes and file limits
The Photos tab states no requirements. The code that the Business Hub page loads does:
| Limit | Value |
|---|---|
| File types | JPEG, PNG, GIF, WebP |
| Maximum size | 10 MB per photo |
| Logo (field not live yet) | 300 x 300 px recommended |
| Cover photo (field not live yet) | 1200 x 400 px recommended |
The logo and cover photo fields are named in the code but weren’t in the editor when we checked. Code isn’t a launch date, so don’t prepare for them as if they’re certain. If they do appear, those are the sizes to use.
The upload button also accepted HEIC, HEIF, AVIF, and MPO files in the file picker. We’d stick to JPEG or PNG, since those are on both lists.
Our working rule: upload square images of 1080 by 1080 pixels or larger, with the subject in the centre. That’s our recommendation from what we saw, not an official spec. Photos of roughly 1100 to 1750 pixels wide were already on our profile, so larger sizes are accepted.
What to upload
Put the cover first, then work down the list for your type of business.
Local storefront
- Cover: the front of the building, sign centred, taken in daylight.
- Logo, as a square image.
- Interior: the space a customer walks into.
- Team: the people a customer will meet.
- Work or products: one photo per main service or product line.
Service-area business
- Cover: your team or a branded vehicle at a job.
- Logo.
- Work in progress, and finished work, for each main service.
- Team.
Online store or software company
- Cover: your product in use, composed for a square.
- Logo.
- One image per main product or feature.
- Team, if customers deal with real people.
For software, don’t crop a wide screenshot and hope. Recompose it. Zoom into the part of the screen that shows the outcome, and make that the square.
Photos to remove
- Anything showing someone else’s data. Our cover showed sample brand names from a demo workspace. To a customer, that looks like another company’s account.
- Blurry or dark photos.
- Stock images. They tell a customer nothing about you.
- Screenshots with small text. At 320 pixels, it’s unreadable.
- Photos where the crop removes the subject.
Check before you leave the tab
- Is the first photo the one you want as the cover?
- Does each photo still make sense as a centred square?
- Is every file under 10 MB?
- Did you click Submit?
- Does the profile preview show what you expected?
Nobody knows whether photos affect which businesses ChatGPT recommends. We’d still do this work, because anyone who opens your profile sees them.
Photos are one tab of five. Our guide to setting up a ChatGPT business profile covers the other four.
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Sources and method
The square crop, cover order, Submit button, missing logo field, and accepted upload types are what we saw on Rankability’s own profile on November 11, 2026. The 10 MB limit, supported types, and logo and cover dimensions come from the code the Business Hub page loads in the browser, read the same day. That code shows what has been built, which isn’t always what is switched on. Businesses in ChatGPT is in beta, so this can change.